Privacy & Cookie Policy

This website is owned and operated by Alana Kivowitz, Licensed Clinical Social Worker, Inc. (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy & Cookie Policy explains what information we collect, how we use it, and your rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable.

1. Information We Collect

A. Information You Voluntarily Provide

When you submit the contact form, email us, or request a consultation, we may collect:

• Name
• Email address
• Phone number
• Any information you choose to include in your message or intake forms

If you use the scheduling calendar on the Contact page, the details you enter there (such as your name, email and chosen time) are collected by Calendly on our behalf.

Note: Contact form communications are for scheduling and administrative purposes only and are not a substitute for clinical sessions. Highly sensitive medical or mental health information should be shared only in a session or through SimplePractice’s secure messaging.

B. Automatically Collected Information

When you visit this website, we use the visitor analytics built into our website platform, Lovable, to understand how the site is used. It records:

• Pages visited
• The website that referred you here
• Your country
• Browser, operating system and device type (desktop, mobile or tablet)
• Time spent on pages
• How quickly pages load, and any errors
• Which buttons and links are clicked

Clicks are recorded only with your permission if you are visiting from the European Union/EEA, the United Kingdom, Switzerland or Canada (after you choose “Accept all” or turn analytics on in Cookie settings). For visitors elsewhere, clicks are recorded unless you choose “Reject all” or turn analytics off. They are never recorded if your browser sends a Global Privacy Control signal, even if you accepted. Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone.

This analytics uses no cookies and stores nothing on your device. It does not keep your IP address and does not identify who you are, or recognise you if you come back. Detailed data is kept for 90 days, and daily summaries for one year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

2. How We Use Your Information

We use the information collected to:

• Respond to inquiries and schedule consultations
• Improve website performance
• Understand general website traffic patterns
• Maintain website security

We do not sell your personal information.

3. Cookies & Tracking Technologies

This website does not use advertising or marketing cookies, and our own analytics does not use cookies at all.

The scheduling calendar on the Contact page is provided by Calendly. When that page loads the calendar, Calendly may set its own cookies, which are essential for booking to work and may also include analytics cookies. You can read more in Calendly’s privacy notice.

You can change your analytics choice at any time using the “Cookie settings” link at the bottom of every page. Your choice is saved in your browser for up to 12 months. You can also block or delete cookies at any time through your browser settings.

4. Third-Party Services

We share limited information with third-party services necessary to operate the website and manage appointments:

• Lovable – Website hosting, visitor analytics, and secure storage of contact form messages
• Google Workspace / Gmail – Contact form details are sent to my practice email through my connected Google account, alongside the privately stored copy in Lovable. Please avoid sensitive health information in this form. See the Google privacy policy.
• Calendly – Appointment scheduling for free consultation calls
• Google Fonts – Provides the fonts used on this site; your browser loads them from Google’s servers, which receive your IP address and browser details (Google Privacy & Terms)
• SimplePractice – Secure client portal, messaging and telehealth for current clients

Please review their privacy policies for details on their data practices.

5. Data Retention

We retain personal information only as long as necessary to:

• Respond to inquiries and manage appointments
• Fulfill administrative and legal obligations
• Comply with applicable privacy laws

You may request deletion of your personal information at any time (see Section 7).

6. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information. However, no system can guarantee complete security.

7. Your Privacy Rights

California Residents (CCPA)

Under the California Consumer Privacy Act, you have the right to:

• Access your personal information collected by us
• Request deletion of personal information
• Know whether your personal information is sold or disclosed
• Opt-out of marketing or sales of personal information

We do not sell your personal information.

To exercise your rights, contact us at: alanalcsw@alanakivowitz.com

EU Residents (GDPR)

If you are located in the European Economic Area, you may have the right under the General Data Protection Regulation to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Request data portability

To exercise these rights, contact: alanalcsw@alanakivowitz.com

8. “Do Not Sell” Disclosure

We do not sell personal information as defined under California law.

9. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact

If you have questions about this policy or your personal information, please contact:

Alana Kivowitz, Licensed Clinical Social Worker, Inc.
Email: alanalcsw@alanakivowitz.com